Frequently Asked Questions

A Vanvi Moment is a private, interactive digital experience crafted for someone special. You choose a template, write your personal message (or let Vanvi AI help you), upload your favorite photos, pick an audio track, and set an optional 4-digit PIN lock. Once published, you receive a direct WhatsApp share link and QR code to surprise your recipient.

Yes, absolutely! Templates labeled "100% Free" (like Birthday White Bloom, Diya Sparklers, and Maa & Papa Tribute) cost ₹0 to create, publish, and share. There are zero hidden fees and no credit card is required.

Don't worry! As the creator, you can view your moment's PIN at any time inside your Creator Dashboard under "My Moments". You can also leave an optional helpful hint (e.g., "The day we first met 🕊️") that appears on their unlock screen.

No! Your recipient does NOT need an account, app, or login. The moment opens immediately in any standard mobile browser (Chrome, Safari, Firefox, Edge) when they tap your link.

Yes. Moments are published under unique non-guessable identifiers. Only individuals holding the secret URL (and entering the 4-digit PIN if enabled) can access the content. We never sell, index on Google, or monetize your private letters or photos.

Due to mobile browser autoplay security policies (iOS Safari and Android Chrome), audio initializes seamlessly the moment the recipient interacts with the screen (such as tapping the wax seal or entering the first PIN digit). A persistent floating music bar allows them to mute or adjust the volume at any point.

10 Vanvi Coins = ₹1.00 store discount. You earn coins for free daily via the Fortune Wheel in your Dashboard, during account creation, and through seasonal perks. You can redeem coins at checkout to reduce your payable total (Free creators can discount up to 20%; Club/Annual/Lifetime members can discount up to 40%).

Free Creator allows access to free templates, up to 20% coin discounts, and 50MB storage. Vanvi Club (₹99/mo) unlocks all premium templates, up to 40% coin redemption, full photo memory reels, secret PIN protection, 2GB cloud vault, and a 1.5x multiplier on daily Fortune Wheel coins.

We support all major Indian digital payment methods including UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking, Debit Cards, and Credit Cards via authorized bank-grade payment gateways.

Yes. In the rare event of a duplicate charge or server delivery failure where a moment cannot be published, we issue a prompt 100% refund. Any loyalty coins redeemed on an order that is refunded are automatically credited back to your coin wallet. Please review our full Refund & Cancellation Policy.

Yes! In your Creator Dashboard under "My Moments", you can update the message, change the unlock PIN, or adjust settings. Your published URL remains identical so your recipient always sees your latest edits.