1. Overview of Digital Gifting Goods
Vanvi Moments provides personalized interactive digital experiences and creative publishing services. Because personalized URLs, secret PIN vaults, and audio memories are rendered immediately upon successful checkout and cannot be physically returned, standard physical e-commerce return rules do not apply.
However, we hold ourselves to the highest consumer fairness standards and provide clear, guaranteed refund protocols for all verifiable issues.
2. Guaranteed 100% Refund Circumstances
You are entitled to a prompt 100% refund under any of the following verified conditions:
- Duplicate Payments: If your bank account, card, or UPI was debited more than once for the same order due to network timeouts or gateway retries, the duplicate charge will be refunded in full.
- Technical Generation Failure: If payment succeeds but our backend system experiences a permanent server failure that prevents your moment from being generated, published, or hosted, and our technical desk cannot resolve it within 24 hours.
- Failed Gateway Transactions: In instances where money was deducted from your account but the payment gateway marked the transaction as failed, the payment gateway's automated clearinghouse will auto-refund the sum to your source account within 3 to 5 business days.
3. Non-Refundable Situations
Refunds cannot be issued under the following scenarios:
- Change of Mind: If the digital moment has been successfully generated, published, unlocked, or viewed by the recipient.
- Recipient Discretion: If your recipient chooses not to open, read, or unlock the moment sent to them.
- User-Input Typos: Spelling mistakes, wrong dates, or incorrect photos input by you during creation (you can easily edit all text, photos, and music anytime for free directly from your Creator Dashboard).
- Free Creations: Templates costing ₹0 carry no monetary value and are not subject to monetary claims.
4. Vanvi Coin Restoration Guarantee
🪙 Automatic Coin Protection: If an eligible paid order where you redeemed Vanvi Coins is canceled or refunded by our support desk, the exact amount of coins spent is restored to your account coin wallet immediately upon claim approval.
Loyalty coins represent promotional store credits (10 Coins = ₹1) and cannot be withdrawn as physical fiat cash or transferred to external bank accounts.
5. VIP Memberships & Celebration Passes
Vanvi Club (Monthly ₹99): You can cancel recurring membership anytime with one click in your Creator Dashboard. Your Club privileges remain active until the end of your prepaid monthly billing cycle. We do not provide prorated refunds for partial unused monthly periods.
Celebration Passes (Prepaid Bundles): Prepaid passes (Mini, Creator, and VIP) provide unspent template credits valid for 6 full months. Because credits can be partially redeemed at any time, prepaid passes are non-refundable once any credit from the bundle has been utilized.
6. How to Request an Easy Refund
If you experience any billing issue, claiming your refund is quick and straightforward: